The fine print, softened.
A few clear agreements keep your session — and every client's session — running smoothly. Please read this before booking.
Deposits
A 50% deposit is required to confirm every booking. The deposit is applied directly toward the cost of your treatment and is not an additional charge. During our launch offer, the deposit is 50% of the discounted price.
- Bookings are only confirmed once the deposit is received.
- The remaining balance is due before your session begins, by cash or online transfer. Online transfer of the balance must be completed at least 2 hours before your service begins.
- Deposits are non-transferable to another person.
Cancellations & Rescheduling
We hold your appointment time exclusively for you, so we ask for the same courtesy.
- 72+ hours notice: your deposit can be moved to a new date.
- Under 72 hours notice: deposit is forfeited — it is not retained as a credit toward a future visit.
- No-shows: deposit is forfeited.
Late Arrivals
If you arrive late, your session will end at the originally scheduled time so we can stay on schedule for the next client. The full treatment price still applies, as the time was reserved for you.
Health & Intake
All new clients complete a short health intake form before their first session. This helps your therapist tailor pressure, positioning, and product choice safely to you.
- Please disclose any injuries, medical conditions, allergies, or pregnancy.
- Intake information is kept confidential and used only to guide your care.
- Returning clients are asked to flag any changes to their health since their last visit.
Illness Policy
If you're feeling unwell — fever, contagious illness, or flu-like symptoms — please reschedule 72 hours in advance rather than attend. Message us as soon as you can; illness-related changes made in good faith won't affect your deposit.
Rescheduling will have to be on a day our therapists are available. We're currently open on Sundays only. A rescheduling fee of $2,500 applies.
Accepted Payment
We accept the following for deposits and final balances:
- Cash
- Bank transfer
Questions
If anything here is unclear, reach out before booking — we're happy to talk it through.